Concierge Services

In Residence will cater to your every need, ensuring that all requests are handled professionally and discretely. No matter the enquiry, our professional, bespoke concierge service is standing by to assist.


Our fleet of Mercedes Benz V and S Class and Range Rover cars are ready to ferry you and your party wherever you wish to go. Our Cape helicopter partners will fly you further afield. Hand-picked in-house concierge staff (including drivers, private chefs, domestic staff, runners and an overseeing 24-hour concierge manager) will attend to your every need. Many villas come with private chefs, butlers, live in domestic staff and close protection security. Some villas contain curated private art collections. All these services, as well as luxury vehicle transfers and our concierge hotline, are included in our rate.

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PRIVATE JET & HELICOPTER SERVICE

From transfers and flips over Cape Town to day trips and long-haul flights, we will tailor your air travel requirements with ease and professionalism.

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AIRPORT CHARTERS & CHAUFFEUR SERVICE

The In Residence airport shuttle provides our guests with safe and efficient transport to and from the airport. Our exclusive Chauffeur service is also available for guests with a choice of luxury vehicles from stretch limousines, SUV’s, corporate sedans and speciality vehicles.

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PRIVATE VILLA CHEF

A private in-villa Chef is available to prepare a variety of healthy meals and personalised menus for our guests on a full-time basis or for a once off  special occasion. Our Chef will come to your luxury villa to prepare, cook and serve your food or to prepare your meals for later consumption.

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BUTLERS & SOMMELIERS

Your personal Butler will unpack your luggage, serve food and drinks, make reservations and tour bookings run errands and so much more. A personal Sommelier can also be arranged for your full stay or for private dinner events.

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PRIVATE TRAVEL & BESPOKE TOURS

All manner of private travel and tours both locally and abroad can be arranged prior to your arrival or during your stay. From bespoke tours and outdoor adventures in and around Cape Town, to private game reserves and Indian Ocean island packages, our professional agents will take care of your every requirement.

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EXCLUSIVE RESERVATIONS & TICKETS

Our concierge service recommends and provides access to tickets for exclusive events, exhibitions and festivals as well as fine dining reservations.

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PREMIUM IN-VILLA SERVICES

Our in-Villa services include private events and functions, dinner parties, flower arrangements and private gem showcasing and buying luxury villa to prepare, cook and serve your food or to prepare your meals for later consumption.

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VIP PROTECTION SERVICES

The highest level of trained protection officers can be arranged during your stay with us. These security personnel have worked with political figures, celebrities and high profile individuals.

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